This is a demo store. No orders will be fulfilled.
Payment & Delivery Policy
Thank you for choosing Surefire Group Pty Ltd T/A Surefire Hire (ABN: 98 639 809 199) for your tool rental needs. We aim to provide a seamless and efficient payment and delivery process to ensure your satisfaction. Please read the following policy carefully to understand how payments are processed and tools are delivered.
Returns
- Accepted Payment Methods: We accept payments via [list accepted payment methods, e.g., credit/debit card (Stripe) and PayPal]. All transactions are processed securely to safeguard your financial information.
- Payment Authorization: By placing an order on our website, you authorize us to charge the total amount due to the payment method provided at the time of checkout.
- Rental Fees: Rental fees are calculated based on the duration of the rental period, as specified in the rental agreement. Additional charges may apply for optional services such as delivery, insurance, or accessories.
- Security Deposit: Some rentals may require a security deposit to cover any potential damages or late returns. The security deposit will be refunded upon satisfactory inspection of the returned tool.
Peer-to-Peer Pick-Up Policy
As part of our peer-to-peer model, pick-up is the primary method for receiving rented tools. Please review the following policy to understand how pick-up works in our peer-to-peer system:
Pick-Up Process
- Arranging Pick-Up: Once your rental request is approved by the tool owner, you will coordinate directly with them to arrange pick-up details. Communication regarding pick-up location, timing, and any other instructions will be facilitated through our platform's messaging system.
- Meeting Location: Pick-up typically occurs at a mutually agreed-upon location convenient for both parties. This location may vary depending on the preferences of the tool owner and renter, such as the owner's residence, a public meeting spot, or another designated location.
- Verification: Upon meeting for pick-up, both the tool owner and renter are encouraged to verify each other's identity and confirm the details of the rental agreement. This may include presenting identification and reviewing the rental terms.
- Tool Inspection: Before finalizing the transaction, it's recommended that both parties inspect the tool(s) to ensure they meet the agreed-upon condition. Any existing damages or discrepancies should be noted and documented to avoid disputes later.
- Documentation: It's important to document the pick-up process, including the condition of the tool(s) and any agreements made between the owner and renter. This documentation can help resolve any potential issues or misunderstandings during the rental period.
- Return Arrangements: Similarly, arrangements for returning the tool(s) at the end of the rental period should be discussed and agreed upon in advance. Clear communication regarding return logistics helps ensure a smooth rental experience for both parties.
Returns and Exchanges
For information regarding returns, exchanges, and our refund policy, please refer to our Return and Refund Policy.
Contact Us
If you have any questions or concerns regarding our Payment and Delivery Policy, please don't hesitate to contact us at enquiries@surefirehire.com.au. Our customer service team is available to assist you with any inquiries.
Surefire Group Pty Ltd T/A Surefire Hire (ABN: 98 639 809 199) reserves the right to amend or update this policy at any time without prior notice. Please review this policy periodically for any changes.
Last update: 17 March 2024Back to Top
